All invoices issued to customers are based on actual energy consumption and are generated after the usage period. Customers are provided with clear payment terms, typically ranging between 7 to 10 days from the invoice date. Payments are accepted through regulated banking methods, including bank transfers and Direct Debit arrangements where authorised.

Under the managed billing structure, we operate on the basis of a signed Letter of Authority, allowing us to administer billing on behalf of the customer while coordinating with the underlying energy supplier. Funds received are allocated towards supplier settlement and agreed service charges, ensuring that all financial flows are directly linked to legitimate contracted services.

We do not accept anonymous payments or third-party transactions unrelated to the customer account. All transactions are recorded and traceable, and customers are provided with full visibility of invoices and payment history. This structured approach ensures compliance with financial regulations and supports a transparent business relationship.