Vertical Power Solutions Ltd is committed to protecting your privacy and handling your personal information responsibly. We collect and process personal data only where necessary to provide energy comparison, procurement, contract management, and customer support services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data.

1. Information We Collect

We may collect personal and business information including:

• Name, business name and job title.
• Email address, telephone number and postal address.
• Business energy consumption and supply details.
• Meter Point Administration Number (MPAN) and Meter Point Reference Number (MPRN), where applicable.
• Current supplier, tariff and contract information.
• Billing and payment information where required.
• Communications, enquiries and correspondence with our team.
• Website usage information collected through cookies and analytics technologies.

2. How We Use Your Information

We use your information to:

• Provide business energy comparison and procurement services.
• Obtain quotations from energy suppliers.
• Arrange and administer energy supply contracts.
• Respond to enquiries and provide customer support.
• Manage customer accounts and service communications.
• Meet legal, regulatory and compliance obligations.
• Improve our services, website functionality and customer experience.
• Prevent fraud and protect our legitimate business interests.

3. Legal Basis for Processing

We process personal data only where permitted by law. Depending on the circumstances, our legal basis may include:

• Your consent.
• Performance of a contract or taking steps prior to entering into a contract.
• Compliance with legal or regulatory obligations.
• Our legitimate interests in providing and improving our services, provided these interests do not override your rights and freedoms.

4. Data Sharing with Energy Suppliers and Industry Partners

To provide our services, we may share relevant information with selected energy suppliers, brokers, consultants, metering providers, credit reference agencies, software providers, and other trusted industry partners involved in delivering energy procurement services. Information is shared only where necessary to obtain quotations, arrange contracts, administer services, or comply with legal obligations. We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including contractual obligations, legal requirements, accounting obligations, dispute resolution and regulatory compliance. Once data is no longer required, it is securely deleted or anonymised.

6. Security

We implement appropriate technical and organisational security measures designed to protect personal information from unauthorised access, disclosure, alteration, loss or destruction. Access to personal data is restricted to authorised personnel and trusted service providers who require the information to perform their duties.

7. Your Rights

Under UK GDPR, you have a number of rights regarding your personal information, including the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data where applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Request transfer of your personal data where legally applicable.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience. You can manage your cookie preferences through your browser settings. Some cookies are necessary for the website to operate correctly.

9. Contact Details

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or require further information regarding how we process your personal data, please contact us using the details below.

This Privacy Policy was last updated in July 2026. We may revise this policy from time to time to reflect changes in our services, legal requirements or regulatory guidance. Any updates will be published on this page with the revised effective date.